ServiceTitan is the gold standard for large home-service companies: call booking, dispatch, pricebooks, financing, and reporting at a depth nothing else in the trades matches. That depth has a price tag and an implementation to match, and both assume a dispatch office, a trainer, and a truck count in the dozens, not a crew of six and an owner who still answers the phone.
| Kaizen | ServiceTitan | |
|---|---|---|
| Built for | Service teams, 3–20 people | Enterprise home-service companies |
| Pricing shape | Flat, predictable subscription | Enterprise contract, minimums, onboarding fees |
| Time to first value | Days | Months, with a dedicated admin |
| Dispatch & pricebook depth | Solid | Industry-leading |
| Automated lead follow-up | Core feature | Available, in a paid marketing add-on |
A 60-truck HVAC company with a call center should look hard at ServiceTitan. A 3–20 person team pays for enterprise machinery it will never switch on. Kaizen delivers the piece that actually grows a business that size (one unified record with speed-to-lead and follow-up built in), live in days, at a subscription an owner can read.
We're obviously a participant in this comparison. Positioning reflects public information as of mid-2026. Verify current pricing and features with ServiceTitan directly.
In 30 minutes we'll walk your actual workflow through both approaches, and tell you honestly if ServiceTitan is the better fit for your case.